Items such as printed merch and apparel are handled through our drop-ship fulfillment partner Printful.
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. For help in tracking your package or to submit a claim for a return, email us at firstname.lastname@example.org.
Any misprinted/damaged/defective items may be mailed to the return address on your packaging after notifying us of a problem so we can submit the proper report. It is helpful to include pictures of the defective item in your email.
Once your return is received by the fulfillment company, we will send you an email to notify you that it has arrived and either issue any refund for which you might be eligible, or issue your replacement item.
If you have ordered a print product in error (wrong size/color/quantity), you must notify us via an email sent to email@example.com within two (2) hours of your purchase in order for adjustments to be made to the order before our fulfillment team begins production. Beyond 2 hours, we cannot guarantee the product has not gone to print by the time we receive your request for alteration or cancellation and you will not be eligible for any refund that might require.
We do not issue refunds for buyer’s remorse.
We do not issue refunds for gift cards/credits with an expiration date. Most gift cards/credits do not expire, but those who do will have their stated expiration date listed on the product page and are typically valid for at least a year from the date of purchase.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to the return address printed on your package label.
Contact us at email@example.com for questions related to refunds and returns.